What is the protocol if my client/child tests positive for COVID-19
HighPointe follows what the Centers for Disease Control and Prevention (CDC) requires. A person should be symptom-free 24 hours before returning to Day Program. 
What if an Illness Presents at Home
In general, if a client is sick, we ask them to stay home until they are well enough to return. However, if a client presents with anything contagious such as COVID, severe persistent cough, pink eye, diarrhea, or vomiting we require that you wait 48 hours after the symptoms have ended before you return to HighPointe.
How can I arrange a tour of the facility, and whom should I contact?
If you are interested in placing your client/child in HighPointe's day program, please get in touch with Katie Dockery, the Vice President of Business Development.

katie@highpointecenters.org
Who should I contact to discuss my client/child's PAR/Unit information?
Please reach out to Luke Bainer the Revenue Manager who handles units for day program

Luke@highpointecenters.org
Who can I speak with about behavioral concerns impacting the Day Program for my client/child?
Our Life Management Services (LMS) team is in charge of writing behavioral plans and coordinating related service providers to aid in the overall success of behaviors within the day program.  

Laura Ham: laura.h@highpointecenters.org
                                                                       
Where can I find the outing schedule to see where my client/child will be during the day?
Outings, along with the track-specific curriculum, will be posted on each track calendar. 
Under what circumstances are clients sent home from the Day Program?
Clients may be sent home from the Day Program for various reasons. Our priority is to collaborate closely with both caregivers and clients to ensure a comfortable and enjoyable experience at HighPointe. However, we recognize that certain situations, such as sudden illnesses or emotional regulation, are best managed in a more private setting.
Whom should I contact to initiate residential services?
Please contact our Residential Team to get more information about services

Judith Tabla-Hernandez: judith@highpointecenters.org
Should I call the program manager for day-to-day problems that might occur?
Please contact the program manager or Highpointe services directly to answer day-to-day questions or concerns.

Centennial Program Manager, Homer: homera@highpointecenters.org

Fort Collins Program Manager, Katie: katie.b@highpointecenters.org
Who should I contact if I have suggestions for curriculum or outings?
If you have any suggestions, please contact the program design team

Tina Baker: tinab@highpointecenters.org
What additional services do you offer besides the Day Program and residential services?
Currently, HighPointe provides both active and inactive services. Looking ahead, we plan to introduce a dedicated recreational and social department for our clients. While mentorship and job coaching are available, these services require a sufficient level of interest to be fully implemented.
How can I get regular updates about what happens in my client/child's room?
If not already, please use our monthly calendar to gain a better understanding of what activities and outings are occurring throughout the day.
As a provider, whom should I contact with questions about payment?
Please contact Linda, the Accounting Manager, for any payment-related questions.
  •  lindao@highpointecenters.org
  • (303) 221-3222